Last Updated: 12 March 2025
Trade Match UK offers subscription-based access to platform features designed to help users find and connect with verified tradespeople. This policy outlines our terms for refunds and cancellations related to those subscriptions.
We offer a 7-day refund window from the date of your initial subscription. If you are not satisfied with the service within this period, you may request a full refund.
After the initial 7 days, no refunds will be issued for ongoing subscription periods. This includes monthly or annual renewals.
You can cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of the current billing period. No partial refunds will be issued for the remaining time.
Subscriptions are set to renew automatically unless cancelled prior to the renewal date. Renewal dates are clearly displayed in your billing settings.
In rare cases involving technical issues or service disruptions, refunds may be reviewed on a case-by-case basis. Please contact our support team with details and evidence of the issue.
If you have questions or concerns about this policy, please contact our support team:
📧 Email: support@tradematchuk.com
📍 Address: Trade Match UK, [Client Address Placeholder]